Privacy Policy

This Privacy Policy explains how SaltFreeSoftenerGuide.com (“the Site,” “we,” “I”) collects, uses, and protects information when you visit or contact us. The Site is operated by Jose Walker from Santa Clarita, California. The short version: this is a content site — we collect very little, we don’t sell your personal information, and we only use what you give us to respond to you and run the Site.

1. Information we collect

• Information you provide directly. If you email us or use the contact form, we receive what you send: your name, email address, and the contents of your message (which may include details about your home’s water if you share them).
• Information collected automatically. Like most websites, the Site may collect standard technical data through cookies and similar technologies: IP address, browser type, device type, pages visited, referring pages, and approximate (city-level) location. This is used in aggregate to understand how the Site is used.
• What we do NOT collect. We do not ask for or knowingly collect payment information, government identifiers, precise geolocation, or any sensitive personal categories. There are no user accounts on this Site.

2. Cookies & analytics

The Site may use cookies and analytics services (such as Google Analytics) to measure traffic and understand which guides are useful. Analytics data is aggregated and does not identify you personally to us. You can control or delete cookies through your browser settings, and you can opt out of Google Analytics via Google’s browser add-on. Disabling cookies will not prevent you from reading the Site.

3. Affiliate links & third parties

The Site contains affiliate links to third-party retailers and manufacturers (see our Affiliate Disclosure). When you click an affiliate link, the destination site and its tracking partners may set cookies to attribute your visit or purchase. Those third-party sites operate under their own privacy policies, which we don’t control — we encourage you to review them. We do not receive your personal or payment details from purchases you make on third-party sites; we may receive aggregate, non-identifying commission reports.

4. How we use your information

• To respond to your questions, correction reports, and feedback.
• To operate, maintain, and improve the Site and its content.
• To protect the Site against spam and abuse (e.g., form spam filtering).
• To comply with legal obligations.

We do not sell your personal information, and we do not send marketing email or newsletters. Your email address is used only to reply to you.

5. Sharing of information

We do not share your personal information except: (a) with service providers who help run the Site (such as web hosting, email, form handling, and analytics providers), who may process data only on our behalf; (b) if required by law, legal process, or to protect rights and safety; or (c) in connection with a transfer of the Site’s ownership, in which case this policy would continue to apply to previously collected data.

6. Data retention

Email and contact-form messages are kept only as long as needed to handle your inquiry and maintain a record of correspondence, after which they may be deleted. Aggregate analytics data is retained according to the analytics provider’s settings.

7. Your privacy rights

Depending on where you live, you may have rights regarding your personal information — including the right to know what we hold about you, to request a copy, to request correction or deletion, and to opt out of any sale or sharing (we do neither). California residents have these rights under the CCPA/CPRA; residents of the EU/UK have similar rights under the GDPR. To exercise any right, email [email protected] — we will respond within the timeframe required by applicable law and will never discriminate against you for exercising your rights.

8. Children’s privacy

The Site is intended for homeowners and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

9. Security

We use reasonable measures to protect the limited information we hold, including serving the Site over HTTPS. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security — please don’t include sensitive personal details in messages beyond what’s needed for your question.

10. Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of the Site after changes means you accept the updated policy.

11. Contact